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Returns Policy

Reference content from Pet Circle. Policies, offers and service information below apply to the original Pet Circle store, not a separate local checkout. View original page ↗

Returns Policy

Before You Start

You can manage all returns directly through our self-service Return Portal.

Go to Return Portal

Satisfaction Guarantee

Go to Return Portal

At Pet Circle, we understand the importance of ensuring your pet loves their food. That's why we offer a 100% Satisfaction Guarantee on all food and treat products purchased from us. This is a voluntary guarantee and applies in addition to your rights under the Australian Consumer Law.

Your options:

Full Refund
Available on some brands (contact Customer Service for details)
Replacement Food
Exchange for another food item at the same price (pay the difference if more, get refund if less)
Store Credit
Use towards any future purchase
Important Conditions:
  • Applies to all food and treats (not flea, tick, or worming treatments)
  • Claims must be made within 30 days of purchase
  • You may need to explain your pet's reaction or concerns
  • We may share your feedback with suppliers to improve products
  • We reserve the right to decline claims if policy is misused

Change of Mind Returns

Go to Return Portal

No longer want the item you purchased from us? We accept change of mind returns for up to 30 days from purchase, provided the goods are unopened and in original condition (including packaging). This applies in addition to your rights under the Australian Consumer Law.

Your options:

Exchange for another product
Store Credit
Important Conditions:
  • Item must be within 30 days of purchase
  • Item must be in unopened & original packaging

Damaged, Faulty or Incorrect Items

Go to Return Portal

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

If you receive a damaged, faulty or incorrect item, please lodge a return through our returns portal as soon as possible and our Customer Service team will work with you to resolve the issue.

If a product fails to meet a consumer guarantee under the Australian Consumer Law, your rights depend on the nature of the issue:
  • For a major failure, you may choose a refund or replacement.
  • For a minor failure, we will resolve the issue within a reasonable time, which may include a replacement or refund.
  • Where we offer a refund, you may also choose to receive store credit instead, if you prefer.
Lodge a Return

If you have received a damaged, faulty or incorrect shipment or product, simply lodge the details in our returns portal and our team will follow up to sort it out.

Go to Return Portal

Your options:

Full Refund
Replacement
Store Credit

A failure is major if the product is unsafe, significantly different from its description, substantially unfit for purpose, or cannot be fixed within a reasonable time. You may also be entitled to compensation for any reasonably foreseeable loss or damage.

Need Help?
Our dedicated Customer Service team is here to make everything right again!
Contact Customer Service

For other terms and conditions, please see our Terms of Use.